Once the item you requested using MassCat’s ILL system is delivered to your library, your ILL request is not finished (unless you requested a photocopy). When you have received the book you requested, you need to update the ILL record in the MassCat database. Follow the steps outlined below:
Updating an ILL Request once the book is received:
Login to MassCat using your library code, username and password.
Click on the “Staff Menu” button on the toolbar:
Click on the “Status Browse” option on the menu at the left side of the screen:
A split window will appear with borrower status information on the left side and lender status information on the right side.
Click on the blue link called “Shipped” on the BORROWER side of the window (this is the list on the left.):
You will be presented with a listing of titles that have been shipped to your library. Depending upon the level of activity in your ILL account, there may be only one title in this list or there may be several titles in this list:
Click on the arrow in the “Status” box next to the title you need to update and choose “Received” from the list:
Click on the “Submit” button at the top of the screen.
Close the window.
Lend the item to your library user.
Returning the Borrowed Item to the Lending Library:
Once the item has been returned to you by your patron and you are returning the item to the lending library, you need to update the status of the ILL request. Follow these steps:
Login to MassCat:
Click on the “Staff Menu” button on the toolbar:
Click on the “Status Browse” option on the menu at the left side of the screen:
A split window will appear with borrower status information on the left side and lender status information on the right side. Click on the blue link called “Received” on the BORROWER side of the window (this is the list on the left.):
You will be presented with a listing of titles that have been received by your library. Depending upon the level of activity in your ILL account, there may be only one title in this list or there may be several titles in this list:
Click on the arrow in the “Status” box next to the title you have received and choose “Returned” from the list:
Click on the “Submit” button at the top of the screen.
Close the window.
Send the item back to the lending library.
Definitions of other Borrower Statuses:
The “BORROWER” side of the status window contains many statuses that pertain to items you have borrowed from other libraries - most of which you might never need to use. On the rare occasion that a title appears in one of these statuses, check the list below to understand what that status means.
Awaiting Approval – You will never have a request in this status. This status would only be used if we allowed library users to place their own ILL requests. We do not allow that.
Not Received – The lending library has shipped the item to your library, but you have not indicated that you have received the item in the time allotted by the system (7 days). If you have received the title in this status but have not yet changed the status to “received,” follow the steps outlined above for changing the status to “Received.” If you have not yet received the item, you may want to follow up with the lending library as the item could be lost.
Accepted Renewal – The lending library is allowing the borrower to renew the loan period of title.
Recalled – The lending library needs the title returned before due date. Recall the item from your library user and return to lending library as soon as possible.
Unfilled – Your request has been sent to all potential lenders in the
Lender List and has not/will not be filled by any libraries in the list. You
should bring your unfilled request to your
Completed – You have returned the title you borrowed and the lending library has indicated that they have received the item back at their library. The system will automatically delete these requests after 30 days, or you can manually delete them as you wish.
Proposed Change – The lending library has proposed a change to the request and is waiting for change to be accepted by you before they send the item to you. Details of change are included in “History Notes” section of the request. Look in the box called “History Notes” on your ILL request to read the details of the proposed change.
Rejected Renewal – The lending library has denied your request for a renewal loan period. You must return the item immediately.
Overdue – You have not returned title to lender and due date has expired, or the lender has not indicated that they have received the item you returned.
Expired – The need by date indicated for your request has expired and request has not been filled. If you specified a deadline date on your original request and no library is able to fill the request in time, your ILL request will expire.
Retry – The lending library asks that you resubmit your request at a later date.
Cancelled – The ILL request has been cancelled by your library. The system will automatically delete Cancelled requests after 30 days.